Returns & Refunds Policy

1. Nature of sale

An Order is a reservation of a Surprise Bag, not a completed purchase. The sale is concluded at the point of Collection, directly between the Customer and the Store.

2. Cancellation refunds

If an Order is validly cancelled (by the Customer, Store, or Daily Foodie in accordance with the Collection Policy), the amount paid is refunded automatically. Refunds typically reflect in the Customer’s account within 1–3 business days.

3. Complaint-based refunds

Where a Customer has an issue with a Surprise Bag (e.g. quality, safety concern, incorrect item), a refund request must be submitted within 24 hours of the end of the Collection window for that Order. Requests submitted after this period are not eligible for a refund.

4. Discretion

Refunds for complaints are issued at Daily Foodie’s discretion and may cover some or all of the amount collected for the affected Order.

5. How to request a refund or report an issue

Refund requests and complaints should be submitted via the Help section of the Customer’s profile in the App, or by emailing support@dailyfoodie.co.za, including the Order number, date, and a description of the issue (with photo where possible).

6. Processing time

Daily Foodie aims to process complaints within 48 hours, in cooperation with the relevant Store where needed.

7. No physical returns

As Surprise Bags are food items collected and consumed shortly after purchase, physical return of goods is not applicable. This policy covers refunds only.